Refund Policy
Last updated: April 13, 2026
1. Overview
Staraze is committed to your satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on subscription purchases made through our platform.
2. Refund Eligibility
You may request a refund within the following conditions:
2.1 Within 7 Days of Purchase
If you initiate a refund request within 7 days of your initial subscription purchase, you are eligible for a full refund of the subscription fee (minus any payment processing fees if applicable).
2.2 Cancellation Before Renewal
You can cancel your subscription at any time to prevent future charges. Your access continues until the end of your current billing period. No refund is issued for the current billing period once it has begun.
2.3 Duplicate Charges
If you have been charged multiple times for the same subscription due to a system error, you are eligible for a refund of the duplicate charges. Please contact our support team with proof of the duplicate charges.
2.4 Service Unavailability
If you paid for a subscription and the service was unavailable for more than 30 consecutive days due to issues on Staraze’s part, you may request a refund for that period.
3. Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions in effect for more than 7 days
- Subscriptions cancelled after the 7-day refund window
- Subscriptions for which you received full access to content
- Subscriptions purchased with promotional or discount codes (unless the promotion terms state otherwise)
- Refunds requested more than 90 days after purchase
4. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your Staraze account
- Go to Account Settings → Subscriptions
- Click "Request Refund" on the subscription you wish to refund
- Provide a reason for your refund request
- Submit the refund request form
Alternatively, you can contact our support team at support@staraze.com with your request, subscription details, and the reason for your refund.
5. Refund Processing
Review Period
Refund requests are reviewed within 3-5 business days.
Processing Time
Once approved, refunds will be processed back to your original payment method within 5-10 business days, depending on your bank or payment provider.
Notification
You will receive an email notification when your refund request has been processed.
6. Refund Rejection
Your refund request may be denied if:
- The request is submitted outside the eligibility period
- The subscription does not meet the refund criteria
- The request appears to be fraudulent or abusive
- You have already received a refund for this subscription
If your refund request is denied, we will provide an explanation via email. You may appeal the decision by contacting our support team with additional information.
7. Cancellation vs. Refund
Cancellation
You can cancel your subscription at any time. This prevents future charges but does not refund the current billing period.
Refund
A refund is a reversal of a charge that has already been processed. Refunds are only available under the specific conditions outlined in this policy.
8. Special Circumstances
If you believe you have a legitimate refund request that doesn’t fit into the standard policy categories, please contact us at support@staraze.com with detailed information about your situation. We review special cases individually and will do our best to find a fair resolution.
9. Changes to This Refund Policy
We may update this Refund Policy at any time. We will notify users of any changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after changes means you accept the updated policy.
10. Contact Us
If you have any questions about this Refund Policy or need to submit a refund request, please contact us at support@staraze.com. We aim to respond to all inquiries within 24 business hours.